Employee profile for customer assignment, analytics and payments

ABSTRACT

Systems and related methods facilitating interactions between a merchant device, a central system and a consumer device are discussed herein. Wallet identifying data may be used to secure messages between the consumer device and the merchant device over a wireless link. For example, the merchant device may include circuitry configured to wirelessly receive the wallet identifying data from a consumer device and to transmit the wallet identifying data to the central system. In response, consumer identifying data associated with the wallet identifying data may be received by the merchant device from the central system. In some embodiments, employee identifying data that identifies an employee may be associated with the consumer identifying data to facilitate consumer assistance and employee payment.

CROSS-REFERENCE TO RELATED APPLICATION

The present application is a continuation of U.S. application Ser. No.16/661,642, titled “EMPLOYEE PROFILE FOR CUSTOMER ASSIGNMENT, ANALYTICSAND PAYMENTS,” filed Oct. 23, 2019, which is a continuation of U.S.application Ser. No. 13/797,264, titled “EMPLOYEE PROFILE FOR CUSTOMERASSIGNMENT, ANALYTICS AND PAYMENTS,” filed Mar. 12, 2013, now U.S. Pat.No. 10,482,511 issued Nov. 19, 2019, the contents of each of which areincorporated herein by reference in their entirety.

RELATED APPLICATIONS

This application incorporates by reference each of the following intheir entirety: U.S. Provisional Patent Application No. 61/715,229,entitled “Peer-to-Peer Payment Processing,” filed Oct. 17, 2012, U.S.Provisional Patent Application No. 61/715,230, entitled “ConsumerPresence Based Deal Offers,” filed Oct. 17, 2012, U.S. ProvisionalPatent Application No. 61/706,664, entitled “Online Ordering For In-ShopService,” filed Sep. 27, 2012, and U.S. patent application Ser. No.13/764,753, entitled “Consumer Device Payment Token Management,” filedFeb. 11, 2013.

FIELD

Embodiments of the invention relate, generally, to facilitating personalinteractions between merchants and consumers.

BACKGROUND

For many businesses, different employees of a merchant are typicallyrequired to assist consumers in an interchangeable fashion. However,consumer loyalty and satisfaction can be improved when merchants arecapable of providing a personal touch to interactions between theiremployees and consumers. In this regard, areas for improving currentsystems have been identified. Through applied effort, ingenuity, andinnovation, solutions to improve such systems have been realized and aredescribed in connection with embodiments of the present invention.

BRIEF SUMMARY

Systems, methods, and computer readable program code are provided to, ingeneral, improve consumer interactions. More specifically, embodimentsprovided herein may include a system that may be implemented to providemerchants (e.g., those that have “brick-and-mortar” retail space and/oronline ordering storefronts) a way to associate a particular employeewith a particular consumer. In addition, some embodiments of the systemmay provide for facilitating payment from the consumer to the employee(e.g., as a tip) based on data sent (e.g., automatically, in someembodiments) by a consumer's machine and without the consumer having topresent any other form of payment instrument, identification, orcurrency directly to the merchant.

In some embodiments, a merchant device may include processing circuitryconfigured to: wirelessly receive wallet identifying data from aconsumer device; transmit the wallet identifying data to a centralsystem; receive, from the central system, consumer identifying dataassociated with the wallet identifying data; and associate employeeidentifying data that identifies an employee with the consumeridentifying data.

In some embodiments, the employee identifying data may further identifyand an employee payment account configured to receive payments. As such,payments may be made directly from a consumer to an employee of amerchant.

For example, some embodiments of the processing circuitry of themerchant device may be further configured to: wirelessly receive, fromthe consumer device, consumer approval data indicating approval of apayment of an employee payment amount to the employee payment account;and send the consumer approval data to the central system. The paymentapproval data, in some embodiments, may be secured by the consumerdevice using the wallet identifying data. Furthermore, the consumerapproval data may indicate approval of a payment of a merchant paymentamount to a merchant payment account. For example, the merchant paymentamount could be the cost of a product or service while the employeepayment amount could be a tip.

In some embodiments, the processing circuitry of the merchant device maybe configured to wirelessly send employee profile information of theemployee associated with the consumer identifying data to the consumerdevice. For example, the employee profile information may be displayedby the consumer device to provide information about the employee to theconsumer.

In some embodiments, the processing circuitry of the merchant device maybe configured to associate the employee identifying data with theconsumer identifying data based on various criteria, either alone or incombination, such as consumer preference data indicating a preferencefor the employee, consumer history data indicating prior interactionwith the employee, service availability for a plurality of employees,determined location data based on a communication received from theconsumer device indicating a location of the consumer device within amerchant shop, or the like. In some embodiments, some or all of data forthe various criteria may be received at the merchant device from thecentral system.

In some embodiments, the processing circuitry of the merchant device maybe configured to receive an employee evaluation of the employee from theconsumer device. For example, the employee evaluation could be receivedafter an interaction between the employee and the consumer. Theprocessing circuitry may be further configured to associate the employeeidentifying data with the consumer identifying data based on one or moreprior employee evaluations of the employee.

Some embodiments may provide for a consumer device configured tocommunicate with a merchant device and a central system. For example,the consumer device may include a display configured to presentinteractive displays, communications circuitry, and processing circuitryconfigured to: receive the wallet identifying data from the paymentprocessing system, the wallet identifying data associated with consumeridentifying data that identifies a consumer; wirelessly send the walletidentifying data to the merchant device; and wirelessly receive employeeprofile information of an employee associated with the consumeridentifying data from the merchant device.

In some embodiments, the processing circuitry of the consumer device maybe further configured to wirelessly send consumer approval data to themerchant device. The consumer approval data may indicate approval of apayment of an employee payment amount to an employee payment account.The employee payment account may be associated with the employee andconfigured to receive payments. Furthermore, some embodiments of theprocessing circuitry of the consumer device may be further configured tosecure the consumer approval data with the wallet identifying databefore wirelessly send consumer approval data to the merchant device.

Some embodiments may provide for a central system. The central systemmay include a networked device that includes communications circuitryand processing circuitry. The communications circuitry may be configuredto facilitate communications with a consumer device and a merchantdevice. The processing circuitry may be configured to: send walletidentifying data to the consumer device, the wallet identifying dataincluding a wallet identifying token and a private key, the walletidentifying data associated with consumer identifying data thatidentifies a consumer; receive the wallet identifying token sent to theconsumer device from the merchant device; associate the consumeridentifying data with employee identifying data that identifies anemployee; and send the employee identifying data associated with theconsumer identifying data to the merchant device.

In some embodiments, the processing circuitry of the central system maybe further configured to: receive, from the merchant device, consumerapproval data indicating approval of a payment of an employee paymentamount to an employee payment account, wherein the employee paymentaccount is identified by the employee identifying data and configured toreceive payments; validate consumer approval data secured with theprivate key received from the merchant device; and process the paymentafter validating the consumer approval data received from the merchantdevice.

In some embodiments, the consumer approval data is secured with theprivate key by the consumer device. As such, the processing circuitry ofthe central system may be further configured to: determine the privatekey based on the wallet identifying token received from the merchantdevice; and recreate the consumer approval data using the private key.

In some embodiments, the processing circuitry of the central system maybe further configured to: receive consumer data indicating a matchbetween the consumer and the employee from the merchant device; andassociate the consumer identifying data with the employee identifyingdata based on received consumer data.

Some embodiments may include one or more methods for performing thefunctionality described herein and/or non-transitory computer readablemedia storing instructions for performing the one or more methods thatare executable by a processor. Other embodiments may include machines,such as an apparatus and/or system, configured to implement the methodsand/or other functionality discussed herein. For example, the machinemay include one or more processors and/or other machine componentsconfigured to implement the functionality discussed herein based oninstructions and/or other data stored in memory, circuitry, and/ornon-transitory computer readable media.

These characteristics as well as additional features, functions, anddetails of various corresponding and additional embodiments aredescribed below.

BRIEF DESCRIPTION OF THE DRAWINGS

Having thus described some embodiments in general terms, reference willnow be made to the accompanying drawings, which are not necessarilydrawn to scale, and wherein:

FIG. 1 a shows a flow chart of an example method for associating aconsumer and an employee, performed in accordance with some embodiments;

FIG. 1 b shows a flow chart of an example method for facilitating atransaction between a consumer and an employee, performed in accordancewith some embodiments;

FIG. 2 a shows a flow chart of an example method for accessing anemployee payment account, performed in accordance with some embodiments;

FIG. 2 b shows a flow chart of an example method for creating anemployee payment account, performed in accordance with some embodiments;

FIGS. 3-12 show example graphical user interface displays that may bepresented by various components of systems, in accordance with someembodiments;

FIG. 13 shows a flow chart of an example data flow for associating anemployee with a consumer, performed in accordance with some embodiments;

FIG. 14 shows a flow chart of an example method for matching an employeewith a consumer, performed in accordance with some embodiments;

FIG. 15 shows a flow chart of an example data flow for facilitatingtransactions between a consumer and an employee, performed in accordancewith some embodiments;

FIGS. 16-25 show example graphical user interface displays that may bepresented by various components of systems, in accordance with someembodiments;

FIG. 26 shows an example system for facilitating interactions betweenemployees and consumers, configured in accordance with some embodiments;and

FIG. 27 shows an example schematic block diagram of circuitry,configured in accordance with some embodiments.

DETAILED DESCRIPTION

Embodiments will be described more fully hereinafter with reference tothe accompanying drawings, in which some, but not all embodimentscontemplated herein are shown. Indeed, various embodiments may beimplemented in many different forms and should not be construed aslimited to the embodiments set forth herein; rather, these embodimentsare provided so that this disclosure will satisfy applicable legalrequirements. Like numbers refer to like elements throughout.

As used herein, the terms “data,” “content,” “information” and similarterms may be used interchangeably to refer to data capable of beingcaptured, transmitted, received, displayed and/or stored in accordancewith various example embodiments. Thus, use of any such terms should notbe taken to limit the spirit and scope of the disclosure. Further, wherea computing device is described herein to receive data from anothercomputing device, it will be appreciated that the data may be receiveddirectly from the another computing device or may be received indirectlyvia one or more intermediary computing devices, such as, for example,one or more servers, relays, routers, network access points, basestations, and/or the like. Similarly, where a computing device isdescribed herein to send data to another computing device, it will beappreciated that the data may be sent directly to the another computingdevice or may be sent indirectly via one or more intermediary computingdevices, such as, for example, one or more servers, relays, routers,network access points, base stations, and/or the like.

Overview

Embodiments discussed herein may be configured to provide payments via amobile device (e.g., a consumer device). In this regard, someembodiments may free a consumer from having to carry any traditionalpayment instructions, such as credit cards, currency, checks, and/orother items typically stored in a physical wallet. Instead, the consumermay associate a consumer payment account with the consumer device, suchas a mobile phone, and make payments from the consumer payment accountsimply by carrying and/or using the consumer device. For example, ratherthan hand a credit card and/or other tangible form of payment to amerchant, the consumer device may be configured to provide (e.g.,automatically and/or in response to receiving a user indication to doso) wallet identifying data that secures payment via a networked centralsystem.

Some embodiments discussed herein allows for the creation of employeeprofiles. For example, an employee may create a profile that identifiesthe employee and further includes personal information that can be madeavailable to consumers. Via a variety of techniques discussed herein,one or more employees may be seamlessly associated with a particularconsumer in the course of ordinary business. As such, the consumer maybe assisted by a familiar employee when the consumer visits themerchant, thereby facilitating the creation of personal relationshipsthat enhance customer satisfaction and loyalty.

In some embodiments, an employee payment account (e.g., an account thatbelongs to the employee and configured to receive and/or make payments)with the employee. As such, consumers may make payments via consumerdevice directly to the employee payment account (e.g., to provide a tipor other payment, regardless of whether the consumer makes a concurrentpayment to the merchant).

Some embodiments may further provide for the matching of employees andconsumers. For example, employee matching may be based on factors suchas past interactions, employee evaluations, consumer preferences,employee skillsets and/or employee availability. As such, employees maydevelop a “clientele” of associated consumers, thereby facilitating astronger personal connections and greater incentive and/or capability toprovide quality service. Furthermore, employees may performance withrespect to consumer interaction may be tracked and analyzed.

An advantage that may be realized by some embodiments discussed hereinallows for secure payments between the consumer device and a merchantdevice (whether the payment is to an employee or a merchant). As such,consumers, employees and merchants may be protected from unauthorizeddevices and/or fraudulent payments.

Another advantage that may be realized by some embodiments discussedherein is that the consumer device and/or merchant device can beconfigured to facilitate a network-based payment without an activeconnection with the central system (e.g., via the Internet) at the timeof the transaction between the employee and consumer occurs, such as byusing the PAN connection or other unsecure direct connection. Despitethe lack of an active connection to the central system, the consumerdevice and/or merchant device may make secure payments by sharing thewallet identifying data via the connection. In some embodiments, thewallet identifying data and/or consumer approval data may be stored atthe merchant device and later sent to the central system for additionalprocessing (e.g., to complete a financial transaction) when an activeconnection is established.

Other advantages that may be realized by some embodiments discussedherein include allowing a merchant to ensure that the consumer deviceuser is in fact the real person authenticated to the consumer device,allowing payments between two peer devices, providing promotionalofferings (e.g., promotional vouchers, sales, discounts, rewards, or thelike) to the consumer, and/or facilitating consumer service andpoint-of-sale functionality.

Associating Consumers and Employees Overview

FIG. 1 a shows a flow chart of an example method 100 for determining thepresence of a consumer, performed in accordance with some embodiments.Method 100 is meant to show a high level example, while some of theother processes flows and other drawings discussed herein show moredetailed examples. While other embodiments may operate differently, theexamples discussed herein are largely focused on detecting theconsumer's presence (e.g., location within an identified environmentsuch as, for example, a retail store) based on a consumer device beingin communicable range with a merchant device. In one embodiment, theconsumer device and the merchant device are each configured towirelessly communicate or interface with one another. For example, theconsumer device and the merchant device may be running aBluetooth-compliant protocol, such as Bluetooth v4, and/or be may beconfigured to establish/join any other type of public access network(PAN).

At 102, a central system may be configured to send wallet identifyingdata to a consumer device. The term “central system” as used hereinrefers to any marketing system, payment processing system, couponprovider system, and/or any other type of promotional system controlledby a merchant, third party and/or any other type of user (e.g., such ashardware provider, software application developer, online retailer,brick-and-mortar retailer, etc.). The central system may be accessiblevia one or more computing devices and may be operable to provide examplepromotion and/or marketing services on behalf of one or more providersthat are offering one or more vouchers that are redeemable for goods,services, experiences and/or the like. The central system may be furtherconfigured to illustrate or otherwise inform one or more consumers ofthe availability of one or more vouchers (e.g., deals) in the form ofone or more offers. In some examples, the central system may also takethe form of a redemption authority or payment processor, it may providerewards indications and/or it may function as an entity within afinancial network. As such, the central system is, in some exampleembodiments, configured to present one or more offers, accept paymentsfor offers from both merchants and consumers, upon acceptance of anoffer, issue vouchers, indicate whether a voucher is valid for thepurpose of redemption, generate rewards, provide a point of sale deviceor otherwise participate in the exchange of goods, services orexperiences for currency and/or the like. In some embodiments discussedherein, the central system is referred to as a networked device.

In some embodiments, the wallet identifying data may each include awallet identifying token and an associated private key. The walletidentifying token may be used to identify the consumer while the privatekey may be used to secure payments. As such, wallet identifying data maybe used to encode and/or otherwise secure messages, or simply functionas random data that has no meaning without having secure access to thecentral system and more particularly to the private key. Privateinformation such as consumer identifying data, merchant data, financialdata, transaction data, and/or other sensitive, non-random data may besecured and/or otherwise represented by the wallet identifying data,such that the wallet identifying data can be broadcast publically (e.g.,over an unsecured PAN) while mitigating the risk that non-authorizedusers and/or devices might obtain sensitive financial information aboutthe consumer, merchant, transaction, etc. For example, the walletidentifying data may be random data associated with the more sensitive,less random data, and the wallet identifying data can be transmittedover at least some types of communication links (e.g., unsecured or lesssecured wireless networks or direct connections) instead of the moresensitive, less random data. Additional details regarding walletidentifying data management applicable to some embodiments are discussedin U.S. patent application Ser. No. 13/764,753, entitled “ConsumerDevice Payment Token Management,” incorporated by reference above.

In some embodiments, the consumer device may be configured to broadcastthe wallet identifying data (e.g., the wallet identifying token) itreceives from the central system at 102 at some and/or all times. Forexample, whenever the consumer device is running a correspondingsoftware application or otherwise set to broadcast (e.g., as theapplication runs in the background of the consumer device's operatingsystem), the consumer device can be configured to broadcast and/orotherwise send the wallet identifying data at 104. As discussed above,the link between consumer device and the merchant device used to sendthe wallet identifying data can be an unsecure connection (such as aBluetooth connection, public WiFi connection, near field communicationconnection, etc.) without unduly raising consumer privacy risks.Nonetheless, some embodiments may utilize a secure connection betweenthe consumer device and the merchant device (e.g., Wired EquivalentPrivacy (WEP), Wi-Fi Protected Access (WIPA), Wi-Fi protected Accessversion 2 (WPA2), etc.).

In some embodiments, the merchant device will only receive the walletidentifying data from the consumer device at 104 when the consumerdevice is in communicable proximity (e.g., within Bluetooth broadcastrange) with the merchant device. Hence, when the merchant devicereceives the wallet identifying data from the consumer device, themerchant device and/or the central system can be configured to determinethat the consumer device is physically located proximate the merchantdevice. For example, in one embodiment, the consumer may walk into amerchant shop while carrying the consumer device with an applicationrunning that causes the consumer device to broadcast the walletidentifying data. The consumer device may be configured to connect orpair with one or more merchant devices at 104, such as via a PAN (e.g.,using Bluetooth) when the consumer device comes within a communicablerange to the merchant device.

In some embodiments, the consumer device and the merchant device maycommunicate via the newly established connection or PAN and/or performpayment transactions without requiring that the consumer device have anactive connection to the central system or some other payment processingsystem (e.g., via the Internet). The connection between the consumerdevice and the central system at 102 is not required to be active orotherwise available at 104. For example, mobile broadband connectionsbetween the consumer device and the Internet may become unavailable asthe consumer device enters certain indoor merchant facilities and/orremote geographic locations.

When the merchant device establishes its own connection to the centralsystem, which in some embodiments may be permanent or episodic, themerchant device may be configured to send the wallet identifying data tothe central system at 106. In some embodiments, the merchant device andthe central system may share a relatively secure connection whencompared to that between the consumer device and the merchant device. Instill other embodiments, a dedicated secure connection between themerchant device and the central system may be maintained.

At 108, the central system may be configured to send consumeridentifying data (e.g., image data, consumer name, consumer accountinformation) and/or any other type of consumer information (e.g.,consumer preference data, consumer history data (e.g., indicating priorinteraction with particular employees), purchase history, promotionaldeals, promotional vouchers of the merchant available for purchase bythe consumer, promotional vouchers redeemable at the merchant, or anyother preference related information) to the merchant device. Asdiscussed below, this information can be based on data uploaded directlyfrom the consumer's device(s) to the central system and/or collectedbased on the consumer's interactions (e.g., either via the consumerdevice or some other device), with the merchant device and/or otherdevices such as with a promotional system, third party system and/orseparate payment processing system.

At 110, the merchant device may be configured to associate employeeidentifying data that identifies an employee with the consumeridentifying data. As such, the consumer is associated with a particularemployee of the merchant. As discussed in greater detail below, thedetermination of the particular employee from a plurality of employeesfor association with the consumer identifying data may be based on anynumber of different criteria and may be performed by the merchant deviceand/or the central system.

For example, some embodiments of the central system may be configured todetermine one or more employees from a group of potential employees tobe associated with the consumer identifying data at 110. The centralsystem may perform a determination of a particular employee based on theconsumer-related information and may send the determined employee'semployee identifying data to the merchant device.

Employee Payment Overview

FIG. 1 b shows a flow chart of an example method 120 for facilitating afinancial transaction between a consumer and an employee of a merchant,in accordance with some embodiments. Method 120 is meant to show a highlevel example, while some of the other processes flows discussed hereinshow more detailed examples. In some embodiments, method 120 may beperformed after method 100.

At 122, the consumer device may be configured to determine an employeepayment amount. For example, the employee identifying data discussedabove at 110 may be further associated and/or configured to be usablefor identifying the employee payment account. The employee paymentaccount may be used to receive payments. Similarly, as discussed above,the wallet identifying data discussed above in connection with method100 may be further associated and/or configured to be usable foridentifying a consumer payment account. The consumer payment account maybe configured to make payments, such as to the employee payment accountand/or any other type of suitable account. While method 120 is describedherein as being directed to payments from consumer to employee, theconsumer payment account and/or employee payment account may be furtherconfigured to make and/or receive payments in some embodiments.

In some embodiments, the merchant device may be configured to sendtransaction data to the consumer device. The transaction data mayinclude a merchant payment amount which may be used by the consumerdevice to determine the employee payment amount (e.g., a tip amountbased on a sale amount). In some embodiments, the transaction data mayinclude a transaction ID (a unique number or code generated by thepoint-of-sale device for each transaction), a merchant ID (a uniquenumber or code associated with each merchant), and/or the like. Inanother example embodiment, the transaction data may include themerchant ID and the payment amount. The merchant payment amount may bedetermined from item data indicating one or more items selected forpurchase by the consumer. The item data may further include price datafor the one or more items. In some embodiments, the item data may begenerated by the merchant device (e.g., via merchant input) and/or fromone or more input devices coupled thereto (e.g., a barcode scanner,magnetic stripe reader, user keypad, touchscreen display, RFID reader,etc.). As such, the merchant device may be configured to receive theitem data, determine the transaction data based on the item data, andsend the transaction data to the consumer device. Additionally and/oralternatively, the consumer device may be configured to perform one ormore of the functions related to generating the transaction data (e.g.,item selection and/or input via consumer device). In still otherembodiments, the merchant device may send the item data (e.g., a UPCcode) to a server or host to retrieve from the server or host thetransaction data (including a payment amount and other product orservice data). Alternatively or additionally, the transaction data mayinclude a field or other property that is indicative that a tip or othermodification of the payment amount is authorized in a transaction. Insome embodiments, the transaction data may further include the item data(e.g., to indicate to the consumer the items that accounted for thepayment amount.)

At 124, the consumer device may be configured to send consumer approvaldata indicating approval of a payment of the employee payment amount toan employee payment account. As discussed below in greater detail, insome embodiments, the consumer device may be further configured to usewallet identifying data to secure the consumer approval data. In someembodiments, the wallet identifying data used at 124 may be the same asthe wallet identifying data send to the merchant device at 104 of method100. Alternatively, the wallet identifying data used at 124 may bedifferent from the first wallet identifying data sent to the merchantdevice at 104 of method 100. In some embodiments, the wallet identifyingdata used at 124 may be a wallet identifying token while the walletidentifying data used at 124 may be the corresponding private key. Thecommunication between the consumer device and the merchant device, aswell as any and/or all direct communications between the consumer deviceand the merchant device, may use the PAN connection established at 104of method 100.

In one embodiment, the consumer approval data may consist of anelectronic signature created by appending the private key to a datastring representing the transaction data and then performing analgorithmic transformation, such as a one way hash of the private keyappended data string. In some embodiments, the private key used at 124may be the same wallet identifying data as the wallet identifying tokensent to the merchant device at 104 of method 100. The communicationbetween the consumer device and the merchant device, as well as anyand/or all direct communications between the consumer device and themerchant device, may use the PAN connection established at 104 of method100. Alternatively or additionally, the consumer device may beconfigured to encrypt the transaction data and the consumer approvaldata using the private key.

At 126, the merchant device may be configured to generate securedpayment approval data based on the consumer approval data and thetransaction data. The merchant device may then be configured to send thesecured payment approval data to the central system. The central systemmay use this information to determine whether to execute a payment bythe consumer to the merchant. In some embodiments, the central systemmay be configured to validate or otherwise authenticate the securedpayment approval data received from the merchant device. For example,the central system may be configured to validate and/or otherwiseauthenticate the secured payment approval data based on the walletidentifying token or associated private key (e.g., as sent to theconsumer device at 102 of method 100 and later received from themerchant device). Alternatively or additionally, the central service maybe configured to decrypt the transaction data and the consumer approvaldata using the private key in example embodiments in which the consumerdevice and/or the merchant device caused the consumer approval data, thesecured payment approval data or the like to become encrypted. In someembodiment, the secured payment approval data may include the consumerapproval data received from the merchant device.

In some embodiments, a transaction receipt (e.g., information about theparticular transaction) and/or other receipt information may be sent tothe consumer device from the central system at 130A. The other receiptinformation can include, for example, a remaining balance and/orpurchase power after the instant transaction (e.g., the amount of moneyuntil the consumer payment account reaches the applicable creditlimit(s), the amount of money remaining in the consumer payment accountafter the transaction is processed, etc.), total spent over a givenperiod of time (e.g., the amount of money spent in an hour, day, week,etc. including the instant transaction), total spent at a given merchantand/or location (e.g., amount of money spent at the merchant over aperiod of time, amount of money spent in a city over a period of time,etc.), and/or any other purchase-related information that may be ofinterest to the consumer subsequent to a transaction (includinginformation that may help identify fraud and/or improper use of theconsumer payment account).

If the central system validates the secured payment approval data, thena payment confirmation may be sent to the merchant device at 128. Insome embodiments, a transaction receipt (e.g., information about theparticular transaction) and/or other receipt information may be sent tothe consumer device from the central system at 130A. The other receiptinformation can include, for example, a remaining balance and/orpurchase power after the instant transaction (e.g., the amount of moneyuntil the consumer payment account reaches the applicable creditlimit(s), the amount of money remaining in the consumer payment accountafter the transaction is processed, etc.), total spent over a givenperiod of time (e.g., the amount of money spent in an hour, day, week,etc. including the instant transaction), total spent at a given merchantand/or location (e.g., amount of money spent at the merchant over aperiod of time, amount of money spent in a city over a period of time,etc.), and/or any other purchase-related information that may be ofinterest to the consumer subsequent to a transaction (includinginformation that may help identify fraud and/or improper use of theconsumer payment account).

In addition to or instead of the receipt being sent from the centralsystem to the consumer device at 130A, a transaction receipt and/orother receipt information may be sent to the consumer device from themerchant device at 130B. The receipt information sent from the merchantdevice can be the same as or different than that sent at 130A, and/orcan be independent of or based on receipt information generated by thecentral system. For example, the merchant device can be configured tosend an independent receipt to the consumer device that the consumer canuse to verify the receipt information sent from the central system at130A. This may aid the consumer in confirming that the central systemactually charged the payment amount (and/or help the consumer identify adiscrepancy between the expected charge and the amount actuallycharged). As another example, the central system may also or insteadsend receipt information to the merchant device, which may then send thereceipt to the consumer device.

Employee Payment Accounts and Profiles

FIG. 2 a shows a flow chart of an example method 200 for accessing anemployee payment account, performed in accordance with some embodiments.Method 200 will be described with reference to example displays 300-1200shown in FIGS. 3-12 , respectively.

FIGS. 3-12 show example displays 300-1200 that may be presented by oneor more display screens of one or more machines, such as those used bymerchants or their employees, which are referred to herein as “merchantdevices.” As such, a merchant device may refer to a device that belongsto the merchant used by the employee or a device that personally belongsto the employee. In some embodiments, techniques similar to thosedescribed herein with respect to method 200 and FIGS. 3-12 may furtherbe used for accessing a consumer payment account by a consumer, such asvia a machine used by a consumer referred to herein as a “consumerdevice.” While the example displays 300-1200 are configured to be shownon a smartphone (or other device having similar dimensions), similarinterfaces may be utilized with other types of merchant devicesdiscussed herein and modified accordingly (e.g., for screen size, inputdevice compatibly, ease of use, etc.).

A merchant device or consumer device may refer to a mobile device or astationary device. Example mobile devices may include a cellulartelephone (including smartphones and/or other types of mobiletelephones), laptop, wireless POS device, tablet, wireless computingdevice, or the like. Example stationary devices may include a desktopcomputer, work station, wired POS device, server, or the like.

In some embodiments, any physical device may be configured to performthe functionalities described herein with respect to both merchantdevices and consumer devices. For example, a device may be configured tomake a payment (e.g., like a consumer device) and also receive a payment(e.g., like a merchant device), among other things described herein.

In some embodiments, the techniques described herein may be implementedvia one or more applications that execute locally and causes amerchant/consumer device to be configured to function as a specializedmachine. Additionally or alternatively, cloud-based, multi-tenant,thin-client, and/or other types of networked service techniques may beused. For example, one or more functionalities described herein as beingperformed by a merchant device or consumer device may execute on aremote device, such as a server and/or other networked machine. Userinput information may be generated by and sent from themerchant/consumer device to the remote device, while visual and/or audioinformation is sent from the remote device to the merchant/consumerdevice.

Turning back to FIG. 2 a , method 200 shown therein may start at 202 andproceed to 204, where a merchant device (e.g., merchant device 2610shown in FIG. 26 ) may be configured to provide a login display. Forexample, FIG. 3 shows login display 300 that may be displayed by themerchant device. Login display 300, like some or all of the otherdisplays discussed herein, may be accessed by virtually any method, suchas an application executing locally. Alternatively and/or additionally,login display 300 may be accessed from one or more servers (e.g.,central server 2604 shown in FIG. 26 ) via a web browser, such as byentering an address (e.g., a uniform resource locator (“URL”) address)into the web browser's location bar. Login display 300 may be configuredto allow an employee to create an employee payment account and/or signin to an existing employee payment account. As such, login display 300may include create account selection 302 and sign in selection 304.

Login display 300 may be provided to a merchant device for an employeethat is logging in for work (e.g., to login to an existing employeepayment account) for purposes such as receiving payments, scheduling,time-keeping, assisting consumers, task assignments, management, or thelike. In some embodiments, one or more merchant devices may be used bymultiple employees to login. For example, the merchant may leverage oneor more group merchant devices which are not necessarily associated witha single employee. In some embodiments, a merchant may utilize multiplemerchant devices that may be associated with a particular employee. Forexample, employees of a retailer or restaurant may each carry a merchantdevice in the course of assisting consumers.

At 206, the central system may be configured to determine whether theemployee has provided login data for the employee payment account. Forexample, the employee may select sign-in selection 304 in login display300 to indicate a desire to sign-in to a preexisting employee paymentaccount. In response, the merchant device may be configured to acceptlogin data (e.g., a username, password, biometric identifier, etc.) forthe employee payment account. For example, login input display 400, asshown in FIG. 4 , may be configured to accept the login data. Theemployee may enter a username to username field 402, a password topassword field 404, and submit information (e.g., to the central system)by selecting login selection 406. Alternatively and/or additionally, apin number or some other form of identification or authentication may beused. In some embodiments, login input display 400 may include a list ofemployees from which the employee may select (e.g., with or withoutadditional authentication). As such, login data as used herein is notlimited to embodiments that include a username and password.

If the employee provides login data at 206, method 200 may proceed to208. At 208, the central system may be configured to determine whetherthe login data is valid. For example, the login data received from themerchant device may be compared with login data stored in one or moredatabases (e.g., central database 2602 shown in FIG. 26 ).

In some embodiments, the central system may be configured to determinewhether the employee has provided third party login data for a thirdparty account. For example, the employee may select third party loginselection 408 in login input display 400, which may allow the employeeto enter the third party login data (e.g., a username and password forthe third party account).

The third party account may be any type of account that is provided byone or more third party servers (e.g., third party system 2612 shown inFIG. 26 ). As will be discussed in greater detail with respect to FIG. 2b , the employee may associate one or more third party accounts with theemployee payment account, allowing the employee to access the employeepayment account via the third party account (e.g., by logging in and/orotherwise authenticating with third party login data). Example thirdparty accounts may include an email account, a social networkingaccount, an account provided by a merchant, a banking account, etc.

If the employee provides the third party login data, a determination maybe made as to whether the third party login data is valid at 208. Forexample, the central system may be configured to send the third partylogin data to an appropriate third party server/system (e.g., with alogin request). The central system may be further configured to receivean indication regarding whether the login data is valid or invalid inresponse. As such, some embodiments may allow the employee to access theemployee payment account via one or more different third party accountsand via providing third party login data.

If the login data is determined to be valid at 208, method 200 mayproceed to 210, where the central system may be configured to provideaccess to the employee payment account. As will be discussed in greaterdetail, the merchant device may be configured to, among other things,receive payments via the employee payment account, associate one or morepayment destinations and/or sources with the employee payment account,and/or view confirmations (e.g., receipts or summaries) of paymentsafter receiving access to the employee payment account.

If the login data is determined to be invalid at 208, method 200 mayreturn to 206 where a determination may be made as to whether theemployee wants to make another attempt at providing login data for theemployee payment account. In some embodiments, the employee paymentaccount (e.g., as identified by username field 202) may be locked outafter a certain number of unsuccessful login attempts.

Returning to 206, if the employee does not provide login data, method200 may proceed to 212. At 212, the central system may be configured toallow the employee to create a new employee payment account. Asdiscussed above, the employee may select create account selection 302 atlogin display 300. Responsive to the selection, the central system maybe configured to provide interfaces (e.g., displays 500-1200 shown inFIGS. 5-12 ) to the merchant device for creating the employee paymentaccount, which will be described in further detail with respect toexample method 220 shown in FIG. 2 b . After creating the employeepayment account, the merchant device may be allowed to access theemployee payment account using method 200. Method 200 may end at 214.

FIG. 2 b shows a flow chart of an example of a method 220 for creatingan employee payment account, performed in accordance with someembodiments. Method 220 may begin at 222 and proceed to 224, where thecentral system may be configured to receive login data for the employeepayment account from the merchant device. FIG. 5 shows an example createaccount display 500 that may be presented by the merchant device, suchas on a display screen. Create account display 500 may include namefield 502, email address fields 504, and password field 506. In someembodiments, an email address entered into email address fields 504 maybe used as the username for the employee payment account (e.g., atusername field 402, as shown in FIG. 4 ). Alternatively and/oradditionally, the employee may enter a username that is different fromthe email address. The merchant device may be configured to send thelogin data to the central system responsive to the employee selectingcontinue selection 508.

In some embodiments, a different merchant device may be used to createthe employee payment account in method 220 than to access the employeepayment account in method 200. For example, the merchant device used tocreate the employee payment account may be a personal device of theemployee while the merchant device used to access the employee paymentaccount may belong to the merchant, or vice versa. In another example,different merchant devices of the merchant may be used. For example, themerchant may own multiple merchant devices that may be used by itsemployees to create and/or access different employee payment accounts.In a third example, one or more central or administrative stationarymerchant devices may be used to create employee payments accounts whileone or more other mobile merchant devices may be used by employees toaccess their employee payment accounts in the course of assistingconsumers or other business.

At 226, the central system may be configured to associate the login datareceived from the merchant device with an employee payment account. Forexample, associations between the login data may be stored in the one ormore databases (e.g., central database 2606 shown in FIG. 26 ). As such,the employee may provide the login data to receive access to theemployee payment account and/or associated data from any merchant devicehaving access to the central system.

At 228, image data representing a picture of the employee may beassociated with the employee payment account. For example, the merchantdevice may be configured to display add photo display 600 responsive tothe employee selecting continue selection 508 in create account display500. In some embodiments, the merchant device may include and/orotherwise be configured to control an image capturing device. The imagecapturing device may be any device configured to be able to capture theimage data, such as a camera, a webcam, video recorder, etc. As such,the merchant device may be configured to allow the employee to capturethe image data by selecting take picture selection 602. Additionallyand/or alternatively, the employee may be allowed to choose existingimage data (e.g., an image taken at an earlier time and stored) forassociation with the employee payment account, such as by selectingupload image selection 604.

FIG. 7 shows an example confirm photo display 700 that may allow theemployee to review captured and/or existing image data, in accordancewith some embodiments. For example, the image data may be shown atemployee image display 702. If the image data is unsatisfactory, theemployee may select retake selection 704, which may cause the merchantdevice to redisplay add photo display 600 in response. If the image datais satisfactory, the employee may select use photo selection 706. Themerchant device may be configured to send the image data to the centralsystem responsive to the selection.

Returning to FIG. 2 b , at 230, the central system may be configured toassociate one or more payment destinations with the employee paymentaccount. A payment destination, as used herein, refers to an accountthat is configured to receive payments. However, in some embodiments,the payment destination may also be configured to make payments.

In some embodiments, the payment destination may be a financial account,such as a checking account, debit account, direct deposit account, thirdparty payment account, savings account, bank account, internet paymentaccount, or the like. In that sense, “payment destination,” as usedherein, may refer to any type of account capable of being associatedwith a currency balance (e.g., dollars, credits, etc.), receiving apayment that increases the balance, and/or providing a payment thatdecreases the balance.

FIG. 8 shows an example add payment destination display 800 that mayallow the merchant device to send account destination data to thecentral system, in accordance with some embodiments. The employee mayenter a name and address at 802 and 804, respectively. The employee mayfurther select enter payment destination selection 806, which may allowthe consumer to enter a bank account as a payment destination. A bankaccount is only an illustrative example, and the techniques disclosedherein may be applicable to other types of payment destinations.

Upon selecting enter payment destination selection 806, the merchantdevice may be configured to allow the employee to scan a check. Forexample, the employee may hold a check to an image capturing device thatmay be configured to capture the check as image data, as shown in checkcapture display 900 in FIG. 9 . The image data may be processed (e.g.,using optical character recognition (“OCR”)) to extract accountdestination data such as a routing number, bank name, an account number,among other things (e.g., name, address, etc.). As discussed above,other payment destinations may be used such as accounts associated withdebit cards, online accounts, payment cards, or credit cards in someembodiments. Furthermore, other techniques for automatically readingaccount destination data from tangible forms of payment may be usedinstead of, or in addition to, OCR. For example, a barcode reader devicethat reads magnetic data when the employee swipes an instrument throughthe magnetic stripe reader device may be used.

Additionally and/or alternatively, the employee may select entermanually selection 902, which may cause the merchant device to displaymanual entry display 1000, as shown in FIG. 10 . The employee may enteraccount destination data such as a routing number at 1002, an accountnumber at 1004 and a bank name at 1006. In some embodiments, extractedaccount destination data from the image data may be used toautomatically populate these fields, allowing the employee to correctany mistakes (e.g., an OCR error). The employee may return to checkcapture display 900 via camera selection 1008. The employee may alsosubmit the entered account destination data by selecting submitselection 1010.

FIG. 11 shows an example confirm payment destination display 1100, inaccordance with some embodiments. Confirm payment destination display1100 may be shown, for example, after the central system has validatedthe account destination and/or account destination data. The employeemay add a payment destination (and/or source) and/or replace the paymentdestination with a different payment destination, such as by selectingchange account selection 1110. The employee may also indicate that thename at 1102, address at 1104, and/or entered account information at1106 is correct by selecting continue selection 1108.

Returning to FIG. 2 b , at 232, the central system may be configured tomake a determination as to whether to associate one or more third partyaccounts to the employee payment account. In some embodiments,connecting a third party account may allow an employee to login to theemployee payment account via the third party account, as discussed aboveat 206 of method 200. Additionally and/or alternatively, third partyaccount data (e.g., user profile, social network data, etc.) may be usedto generate, at least in part, an employee profile that may be presentedto consumers. For example, the employee may use third party accountconnection display 300 to associate a third party account (e.g., asocial network account) by selecting connect account selection 1202 inregistration completion screen 1200.

At 234, the merchant device may be configured to prompt the employee forthird party login data, which may be sent to the central system. Thecentral system may be configured determine whether the third party logindata is valid at 236, which may include communicating with a third partysystem/server. If the third party login data is valid, method 220 mayproceed to 238, where the third party account may be associated with theemployee payment account. If the third party login data is invalid,method 220 may return to 232, to determine whether the employee is stillinterested in connecting a third party account. If the employee is notinterested in associating a third party account with the employeepayment account, method 220 may end at 240. Returning to FIG. 12 , thecentral system may be configured to provide access to the employeepayment account, associated data, and/or functionality responsive to theemployee selecting go to application selection 1204.

As discussed above, the employee may be associated with an employeeprofile. In some embodiments, some or all of the employee profile may beviewable by consumers, such as a consumer that is being assisted by theemployee or seeking assistance. Therefore, the merchant device and/orcentral system may be configured to allow the employee to keep aseparation between third party account information (e.g., personalsocial network information) and the employee profile. For example, onlylimited types of data, such as employee name, may be used in generatingthe employee profile. Furthermore, the employee may choose not toconnect any third party account. In some embodiments, the employee mayselect employee profile selection 1206 in registration completion screen1200 to create and/or edit the employee profile (e.g., regardless ofwhether there is a connected third party account).

Associating Consumers and Employees

FIG. 13 shows a flow chart of an example data flow represented by method1300, which can result in associating an employee with a consumer,performed in accordance with some embodiments. Method 1300 may beperformed by a consumer device (e.g., consumer device 2612 shown in FIG.26 ), a merchant device (e.g., merchant device 2610) and a centralsystem (e.g., central server 2606 and/or one or more networkedmachines). In some embodiments, method 1300 may be performed after anemployee has logged in and/or otherwise authenticated with the centralsystem, as discussed above in connection with method 200. Furthermore,as discussed above, similar techniques may be used to allow the consumerdevice to log in and/or authenticate with the central server to access aconsumer payment account configured to make payments.

At 1302, the central system may be configured to send wallet identifyingdata to the consumer device. As such, the consumer device may beconfigured to store the wallet identifying data. “Wallet identifyingdata,” as used herein, may refer to any type of data that may be used tosecure data transfers between the consumer device and the merchantdevice and enable the consumer device to cause the merchant device toreceive secure information about the consumer (and/or the consumer'spayment account) from the central system. In some embodiments, eachpiece of wallet identifying data may include a wallet identifying tokenand a private key. The wallet identifying token and private key mayinclude, or may be based at least partially on, a random or pseudorandomcode, number, etc., generated by the central system. In variousembodiments, the central system may be configured to associate thewallet identifying data with consumer identifying data that identifies aconsumer, a consumer device and/or a consumer payment account. Thisassociation may be stored to a memory or database that is accessible bythe central system.

In some embodiments, the wallet identifying token may be passed to otherdevices (e.g., a consumer device, a merchant device, a central system,etc.) to validate or authenticate various types of data. The private keymay be used by the central system to correlate a wallet identifyingtoken with consumer identifying data and to validate and/or otherwiseverify secured payment approval data such that the data may be reliedupon as authentic and, thus, processed or otherwise used. The privatekey may be kept secret by the central system and/or securely shared withonly devices (e.g., consumer devices) authorized to use walletidentifying tokens and private keys as discussed in greater detailherein. In some embodiments, a wallet identifying token and acorresponding private key may be generated together and/ormathematically related such that determining the private key from thewallet identifying token (and vice versa) is very difficult, if notimpossible, and extremely time consuming or prohibitively expensive.

In some embodiments, some or all of the messages sent by the consumerdevice to the merchant device (e.g., via an unsecured direct wirelessconnection) may be secured with the private key. Messages that aresigned with the private key (e.g., the private key is appended orotherwise included with the message) may be used to identify the messagesender and/or to authenticate the message sender (e.g., to prove thatthe sender is identified correctly). For example, if the central systemreceives a message from a merchant device in association with a proposedconsumer device payment that was not secured with a valid (e.g.,non-expired or otherwise expected) private key previously sent to theconsumer device, the payment may be denied.

In various embodiments, a wallet identifying token may be used for anumber of purposes including identifying a consumer, sending securedata, identifying a consumer payment account, signing messages by theconsumer device that demonstrate consumer consent (e.g., for a payment),proving authenticity of messages, and/or encrypting messages.

Wallet identifying data may be sent to the consumer device at virtuallyany time. For example, the consumer device may be a smart phone that isconfigured to download an application from the central system (e.g., anonline store of smart phone applications), and the downloading,installation and/or execution of the application can trigger theconsumer device to receive the wallet identifying tokens. Additionallyand/or alternatively, the wallet identifying tokens may be downloaded bythe consumer device at a later time, such as at the consumer's request,at the creation of a consumer payment account, via a central systempush, on a schedule basis (e.g., each day, each hour, each month, etc.),upon entering a certain proximity to a merchant device, uponestablishing a connection with the central system, in the course of atransaction, upon the occurrence of a specified event or condition,combinations of the above, etc.

At 1304-1308, the consumer device and the merchant device may beconfigured to form a connection. In some embodiments, the connection maybe formed without the consumer device and/or the merchant device havingactive Internet access at the time of the connection (e.g., an activeconnection to the central server). For example, the connection may be awireless connection over a PAN (e.g., via PAN network 2416 shown in FIG.24 ). Some suitable PAN protocols may include Bluetooth, Infrared DataAssociation (irDA), wireless USB, ZigBee, WiFi, and Z-Wave. In someembodiments, other types of connections between the consumer device andmerchant device, such as direct wire, Internet, near fieldcommunications and/or radio frequency identification technologies, maybe used. A “PAN connection,” as used herein, may refer to any directconnection between the consumer device and the merchant device (e.g.,via network 2616 rather than network 2608, as shown in FIG. 26 ).Similarly, a “PAN,” as used herein, may refer to any suitable networkfor the direct connection.

Depending on the protocol used, at 1304, the consumer device may beginannouncing a consumer assistance service to other devices, such as themerchant device. For example, a process and/or application may configurethe consumer device to broadcast (e.g., via Bluetooth) one or moresuitable messages. FIG. 16 shows an example consumer assistance servicemenu display 1600 that may be displayed on the consumer device. Theconsumer may use settings selection 1602 to enable or disable theannouncing of the consumer assistance service.

In some embodiments, the consumer assistance service may include one ormore background processes that may run while the consumer device islocked, in a low-power mode, and/or executing other applications in theforeground. In some embodiments, the one or more broadcasted messagesmay include wallet identifying information and/or be encrypted usingwallet identifying information.

At 1306, the merchant device may begin discovering the consumerassistance service. For example, a process and/or application mayexecute on the merchant device that configures the merchant device todiscover other devices, such as the consumer device, that are currentlyannouncing the consumer assistance service. In some embodiments,discovery of the consumer assistance service by the merchant device maybe initiated after an employee has logged in, authenticated, orotherwise enabled such functionality on the merchant device.

In some embodiments, the consumer device may be configured to discoverthe consumer assistance service while the merchant device may beconfigured to announce the consumer assistance service. Additionallyand/or alternatively, both devices may be configured to be capable ofannouncing and discovering the consumer assistance service. For example,both devices may discover compatible devices and/or be discovered bycompatible devices.

At 1308, a connection between the merchant device and the consumerdevice may be created. For example, the consumer device and merchantdevice may come within a certain discovery range, such as when aconsumer carrying the consumer device enters the merchant's shop. Insome embodiments, the discovery range may be set by the merchant deviceand/or the consumer device and/or by the range at which the devices canbe located from each other and still be able to communicate (e.g.,Bluetooth capable devices may have a communicable range between 10 and100 meters, depending on the type of device(s) being utilized).

In some embodiments, some or all of the messages used to form theconnection between the consumer device and the merchant device at1304-1308 may be encrypted and/or signed. For example, messages sentfrom the consumer device may be encrypted and/or signed with walletidentifying data. Additionally and/or alternatively, messages sent fromthe merchant device may be encrypted and/or signed with merchantidentifying data and/or received wallet identifying data. In someembodiments, messages used to form the connection may not include anyconfidential information. Such messages, for example, may be leftunsecured.

At 1310, the consumer device may be configured to send the walletidentifying data to the merchant device. For example, the walletidentifying data may be used as a secure reference for requests by themerchant device to the central system for additional consumer data. Insome embodiments, the wallet identifying data may include a walletidentifying token but not the associated private key. In variousembodiments, the consumer device may be further configured to send theconsumer's name, URL for accessing the image data representing a pictureof the consumer (e.g., as associated with the payment account at 210 ofmethod 200), the image data itself, and/or other suitable consumeridentification information with the wallet identifying data (e.g., asone or messages that are encrypted, signed, or simply unsecured). Insome embodiments, the wallet identifying data sent to the merchantdevice at 1310 may be one of multiple wallet identifying data that theconsumer device received from the payment server at 1302.

As discussed above, the wallet identifying data may provide a referenceto consumer data (e.g., consumer identifying data and/orconsumer-related data) available from the central system. As such, thewallet identifying data may be sent to the merchant device in place ofactual consumer data that may be readily stolen by an unauthorizeddevice via the PAN connection. Furthermore, the central system may beconfigured store the wallet identifying data in association withconsumer identifying data, consumer payment account data, a consumerdevice identifier, and/or other consumer-related data prior to sendingthe wallet identifying data to the consumer device at 1302.

At 1312, the merchant device may be configured to send merchant data tothe consumer device. For example, the merchant data may include merchantidentifying data, or other data, that indicates the merchant's identityto the consumer device. The merchant data may further includeinformation about the merchant, such as items for sale (e.g., products,services, etc.), promotional deals, promotional vouchers, of themerchant available for purchase, promotional vouchers redeemable at themerchant, sales, etc. FIG. 17 shows an example merchant main display1700, in accordance with some embodiments. Merchant main display 1700may be shown on the consumer device at 1312 and may include the merchantdata, such as merchant name at 1702, deals at 1704, and items at 1706.In some embodiments, some or all of the merchant data may be stored incentral database 2602 and provided to consumer device 2612 via merchantdevice 2610, as shown in FIG. 26 .

Additionally and/or alternatively, the consumer device may accessmerchant main display 1700 and/or its data via the central system (e.g.,at the merchant shop or otherwise). For example, some or all of themerchant data may be provided to consumer device 2612 via network 2608,as shown in FIG. 26 . In some embodiments, a consumer may search and/orbrowse a list for merchants (e.g., using search field 1604 of consumerassistance service menu display 1600). Upon selecting a particularmerchant, a merchant main display 1700 for the merchant may be shown onthe consumer device. In some embodiments, the merchant data sent fromthe merchant device at 1312 may include merchant identifying data but noadditional merchant information. As such, the consumer device may beconfigured to request the additional information from the central systembased on the merchant identifying data.

At 1314, the merchant device may be configured to establish a secureconnection with the central system (e.g., via network 2608 shown in FIG.26 ). For example, an employee may provide login data to the centralsystem that may be used to identify and authenticate the employee and/ormerchant. As discussed above, the secure connection between the merchantdevice and the central system may be established at any suitable time,such as before the merchant device has connected with the consumerdevice at 1308, or before the consumer device enters within communicableproximity to the merchant device. In some embodiments, the merchantdevice may connect to the central system via a local area network (LAN)(e.g., via one or more wireless routers for mobile devices or Ethernetif the merchant device is wired) that is connected to the Internet.Additionally and/or alternatively, the merchant device may connect tothe central system without using a local access point, such as via amobile broadband connection.

At 1316, the merchant device may be configured to send the walletidentifying data received from the consumer device at 1310 to thecentral system. For example, the wallet identifying data may be sent viathe secure connection established at 1314. As discussed above, thewallet identifying data may be used by the central system to identifythe consumer, consumer device, and/or the consumer payment accountassociated with the consumer.

At 1318, the central system may be configured to validate the consumer,such as by using the wallet identifying data. For example, the centralsystem may determine whether the wallet identifying data sent to theconsumer device at 1302 matches or otherwise corresponds with the walletidentifying data received from the merchant device at 1316. In someembodiments, the central system may be configured to ensure that thewallet identifying data received from the merchant device at 1316originated from a consumer device (e.g., at 1310) that is authorized touse the consumer payment account. As discussed above, authorizedconsumer devices may include consumer device identifiers that areassociated with the wallet identifying at the central system. As such,the consumer device may also be configured to send a consumer deviceidentifier to the merchant device and the merchant device may beconfigured to send the consumer device identifier to the central system.

In some embodiments, the central system may be configured to extractsome or all of the consumer data (e.g., the consumer's identity) fromthe wallet identifying data (e.g., by using one or more tokens or keysthat correspond with the wallet identifying data), such as when theconsumer device used the wallet identifying data to encode consumer dataor otherwise attached with consumer data with the wallet identifyingdata.

At 1320, the central system may be configured to send consumeridentifying data associated with the wallet identifying data to themerchant device. In some embodiments, the consumer identifying data mayinclude image data, consumer name, a consumer identifier, or the likethat may be kept secure by the central system (e.g., rather than beingstored in the consumer device and sent over the PAN connection tomerchant devices). As discussed above, the association between thewallet identifying data and the consumer identifying data (as well asconsumer-related data or other data of the consumer) may be stored inone or more databases (e.g., central database 2602 shown in FIG. 26 ).As such, the central server may be configured to request the consumeridentifying data from the central database based on the walletidentifying data received from the merchant device.

In some embodiments, the merchant device may be configured to receiveother types of consumer data or consumer information from the centralsystem at 1320. The consumer data may include, for example, consumerprofile data, consumer payment account data, third party account data,purchase history data, social network data, consumer preference data,employee evaluations, consumer history data with respect to employeeassistance, promotional vouchers of the merchant available for purchase,promotional vouchers redeemable at the merchant, etc. As will bediscussed in further detail below, some or all of the consumer data maybe further used to match an employee with the consumer.

FIG. 25 shows an example consumer information display 2500 that may beshown on the merchant device, in accordance with some embodiments.Consumer information display 2500 may be configured to notify themerchant that a compatible consumer device has been discovered andconnected (e.g., at 1304-1308), to provide information about consumersfor facilitating customer service, to indicate an order of consumerassistance, to provide POS functionality, and/or to facilitate paymentsfrom consumer to employee, among other things. In some embodiments, anotification may also be shown on the merchant device at 1308 toindicate that a consumer device has entered the vicinity of the merchantdevice (e.g., entered into communicable range) and/or merchant shop evenprior to consumer identification.

Consumer entry 2502 may include a display of consumer name at 2504,consumer image at 2506, recommended/favorite items at 2508, preferenceinformation at 2510, visit count at 2512, and/or promotionaldeals/rewards at 2514. Virtually any consumer information associatedwith the consumer may be shown in consumer information display 2500. Insome embodiments, the consumer device may be configured to allow theconsumer to set what consumer information is available to the merchant.Additionally and/or alternatively, the merchant device may be configuredto allow the merchant to set the types of consumer information that isshown in consumer information display 2500.

In some embodiments, consumers may be listed in consumer informationdisplay 2500 based on the proximity of consumer devices to the merchantdevice. Consumers that are associated with consumer devices that arecloser to the merchant device, for example, may be shown near the top ofconsumer information display 2500, or may otherwise be more readilyaccessible via consumer information display 2500, than consumersassociated with consumer devices that are further from the merchantdevice. For example, a consumer device may include location trackingand/or location sharing capability. Additionally and/or alternatively,one or more merchant devices may be configured to determine locationdata for the consumer device based on messages received from theconsumer device (e.g., via triangulation). As such, the merchant devicecan be configured to enable the merchant to show and/or hide variousconsumer information based on the proximity of the consumer device tothe merchant device (using, e.g., real time locating systemfunctionality, triangulation, received signal strength indication,travel-time locating, and/or any other suitable proximity determiningfunctionality). In some embodiments, consumers may be listed in consumerinformation display 2500 based on their order in a consumer queue oremployee queue, as discussed in greater detail below in connection withmethod 1400.

At 1322, the merchant device may be configured to associate the consumeridentifying data received from the central system with employeeidentifying data. Employee identifying data, as used herein, refers todata that identifies an employee. Additionally and/or alternatively, theemployee identifying data may identify a plurality of employees, such asmembers of a particular group of employees (e.g., clocked-in staff,sales staff, support staff, maintenance staff, sales staff forparticular products or locations of a retail store, restaurant servers,cashiers, managers, etc.). As such, the employee identifying data mayinclude a name, image data, a unique identifier, or any other suitableinformation that can be used to distinguish employees of a merchant.

In some embodiments, the central system may be configured to firstassociate the consumer identifying data with employee identificationdata. Next, the central system may send the consumer identifying to amerchant device, which may be but is not necessarily the merchant devicethat first discovered or otherwise connected with the consumer device at1304-1308. Here, the order of steps at 1320 and 1322 of method 1300 maybe reversed. Such an embodiment may be advantageous for merchants thatleverage a plurality of merchant devices that are each associated withone or more different employees.

For example, an employee may login with a merchant device as discussedabove in method 200, which may cause the central system to associate themerchant device (e.g., via a merchant device identifier) with theemployee identifying data of the employee. As such, after the employeeis matched to a consumer, the central system may be configured to sendthe consumer identifying data to the merchant device associated with thematched employee.

Alternatively and/or additionally, a first merchant device may beconfigured to send the consumer identifying data associated with thewallet identifying data to a second merchant, where the second merchantdevice associated with the matched employee. In such embodiments, orderof steps at 1320 and 1322 may or may not be reversed. For example, thefirst merchant device may send consumer identifying data received fromthe central system at 1320 to the second merchant device afterassociating the consumer identifying data with the employee identifyingdata of an employee that is associated (e.g., via login) with the secondmerchant device. In some embodiments, a central merchant device may beconfigured to make the connection at 1304-1308, and may then send theconsumer identifying data to a device associated with the matchedemployee.

Returning to FIG. 13 , at 1324, the merchant device may be configured tosend the employee identifying data and/or employee profile data to theconsumer device. The consumer device may be configured to provide adisplay of the employee identifying data and/or employee profile data.As such, the consumer may be given profile information about theemployee, such as the employee's name, image, background information,interests, etc. Virtually any information that the employee and/ormerchant deems suitable may be sent the consumer device.

At 1326, the consumer device may be configured to display, such as on adisplay device, the employee identifying data and/or employee profiledata. FIG. 18 shows an example consumer assistance display 1800, inaccordance with some embodiments. Consumer assistance display 1800 mayinclude the employee identifying data and/or employee profile data. Forexample, the name of the employee may be shown at 1802, an image of anassociated employee may be shown at 1804 and profile information may beshown at 1806, such as upon selecting profile selection 1808.Furthermore, the consumer device may be allowed to provide an evaluationof the employee by selecting evaluation selection 1810. Method 1300 maythen end.

FIG. 14 shows a flow chart of an example method 1400 for matching anemployee with a consumer, performed in accordance with some embodiments.As such, method 1400 may be performed to associate consumer identifyingdata with employee identifying data, as discussed above at 1322 ofmethod 1300. In some embodiments, the merchant device may be configuredto receive consumer data used for the matching from the central systemat 1320 of method 1300 and may be further configured to perform thematching. However, some or all of the steps of method 1400 may beperformed by the central system. Furthermore, other systems or devicesmay be used. As such, method 1400 is discussed herein as being performedby the merchant device for clarity, but is not so limited.

Method 1400 may begin at 1402 and proceed to 1404, where the merchantdevice may be configured to track service availability for employees.Service availability, as used herein, refers to the availability of anemployee to assist a consumer. For example, a merchant may have numerousemployees with only a subset of all employees at work at any given time.As discussed above, the merchant device may be configured to allowemployees to log in for access to an employee payment account, which insome embodiments, may also be used to indicate employee time-in.Similarly, the merchant device may be configured to allow employees tolog out of access to the employee payment account, which in someembodiments, may also be used to indicate employee time-out. As such,the merchant device may be configured to track service availability suchthat only employees that are time-in are assigned to assist consumers.

In some embodiments, an employee may be associated with an employeequeue that includes a list of consumers assigned to the employee. Forexample, the employee may assist a consumer at the top of the queue andthe consumer may be removed from the queue when the assistance iscompleted. As such, the merchant device may be configured to determinewhich employees have a long queue of consumers and may assign consumersto the queue of employees with shorter lists to facilitate quickerconsumer assistance.

In some embodiments, consumers may be first placed into a consumer queuethat includes a list of consumers to be assisted by employees ingeneral. As such, consumers may be assigned to a place in a virtual lineprior to being assigned to any employee and/or employee queue. The useof queues may be advantage in environments, for example, where customerswould otherwise be required to form a physical line or to take a ticketfor assistance.

In some embodiments, a consumer (e.g., via the consumer device) may beplaced into an employee queue and/or consumer queue upon entering theproximity of a merchant device, upon requesting assistance, etc. In someembodiments, the consumer device may be configured to receive anddisplay the order of the consumer in the employee queue and/or consumerqueue, as shown in FIG. 18 at 1812 in consumer assistance display 1800.

At 1406, the merchant device may be configured to determine consumerpreference data indicating a preference for a particular employee and/oremployee type. Consumer preference data, like other types of datadiscussed in connection with Method 1400 may be received from thecentral system as discussed above. Additionally or alternatively, suchdata could be received from the consumer device (e.g., via the directconnection) or may be entered by a merchant utilizing the merchantdevice.

The preference data may indicate a preference for a particular employee.For example, the consumer may be familiar with a particular employee(e.g., through past interactions at the merchant, from viewing an onlineemployee profile, via a personal relationship, or the like) and mayindicate a preference for such an employee, such as via the consumerdevice.

Additionally and/or alternatively, the consumer preference data mayindicate a preference for a particular employee type. For example, theconsumer may indicate (e.g., via the consumer device) the nature ofassistance that is desired. In the context of a retail store, forexample, the consumer device may send a message to the merchant devicethat indicates that the consumer is shopping for a laptop. As such,employees having expertise in the indicated offering may be a bettermatch for the consumer. In another example, the consumer may have aparticular issue that should be addressed by a manager or supervisor,such as complaints, suggestions, etc.

In some embodiments, the consumer preference data may indicate apreference for particular skills of employees or service level. Forexample, an employee at a salon may be highly skilled at performingmassages but be unskilled at performing manicures. The service level mayindicate that the consumer is interested in massages and an employee maybe assigned accordingly. Employees may be ranked based on skills andassigned to consumers based on their preference, interest or need withrespect to the skills. In another example, an employee who speaksSpanish may be ranked highly for Spanish speaking customers.

At 1408, the merchant device may be configured to determine consumerhistory data indicating prior interaction with an employee. For example,the merchant device (or central system), may be configured to recordassociations of an employee with a consumer. Particular employees may bematched with particular consumers over multiple interactions. As such,some embodiments may facilitate continuity of service, development ofpersonal relationships between employees and consumers, or the like.

At 1410, the merchant device may be configured to determine the locationof the consumer device within the merchant shop. The location of theconsumer device may be determined based on any communication between themerchant device(s) and the consumer device such as via the PANconnection, radio frequency identification, wireless local area network,etc. For example, if the consumer device is in a particular aisle orsection of a retail shop, this may indicate that the consumer isinterested in a particular type or product or service. Consumerpreference for a particular type of assistance, as discussed above, mayalso be used to match employees with a particular expertise or role.Additionally and/or alternatively, employees may be assigned based ontheir proximity to the consumer device. As such, faster response timefor consumer assistance may be achieved.

At 1412, the merchant device may be configured to determine a priorevaluation of an employee or employees by the consumer. As discussedbelow in greater detail in method 1400, the consumer device may beconfigured to send an employee evaluation of an employee, such as uponcompletion of being assisted by the employee. As such, an employee thatreceives a positive employee evaluation may be associated with theconsumer for subsequent service. An employee that receives a negativeemployee evaluation may be disassociated or otherwise recorded such thatthe same employee is not matched with the consumer when possible orappropriate.

At 1414, the merchant device may be configured to match an employee witha consumer. For example, the determinations discussed above at 1404-1412may be used as to perform the matching. At least one or all of thesedeterminations may be performed. In some embodiments, the merchantdevice may be configured to prioritize which of the determinations havegreater priority in the matching. For example, an employee that hasprior interaction with a consumer may not be matched with the consumerif the employee does not have service availability and/or is not suitedfor a particular type of assistance. The merchant device may beconfigured to set which determinations should be used for the matching,their priority, and/or be allowed to create customized rules that areappropriate for a particular merchant's business. Method 1400 may thenend at 1416.

Employee Payments by Consumer Device

FIG. 15 shows a flow chart of an example method 1500 for facilitatingtransactions between a consumer and an employee, performed in accordancewith some embodiments. Method 1500 may be performed after method 1400,where an employee indicated by employee identifying data has beenassociated with a consumer indicated by consumer identifying data.

Method 1500 may begin at 1502, where the consumer device may beconfigured to determine an employee payment amount. The employee paymentamount, as used herein, refers to amount that is to be paid to anemployee (e.g., to an employee payment account). In some embodiments,the consumer device may be further configured to determine a merchantpayment amount at 1502. As such, some embodiments described hereinprovide for payments to both merchants and their employees via theconsumer device.

In some embodiments, the merchant device may be configured to sendtransaction data (which may include the payment amount) to the consumerdevice. For example, the merchant may be a restaurant where an employeeuses a merchant device to take orders and/or generates a restaurant tabthat includes a merchant payment amount (e.g., a total cost of orderedmenu items). The merchant payment amount may be sent to the consumerdevice (e.g., at the time of payment, such as in the form of thetransaction data) and the consumer device may be configured to allow theconsumer to enter the employee payment amount (e.g., a tip) to theemployee in addition to the merchant payment amount paid to the merchant(e.g., to a merchant payment account configured to receive payments).

In another example, the consumer may walk into a retail store whilecarrying the consumer device. After picking out items (e.g., products orservices) for purchase, the consumer device may receive the merchantpayment amount (which may include or be limited to, among other things,a total cost of the items) from the merchant device and/or from one ormore input components coupled thereto (e.g., a barcode scanner, RFIDreader, magnetic stripe reader, user keypad, touchscreen display,selectable menu, etc.). As such, the merchant device may be configuredto receive product identifying data for items (e.g., via barcodescanning or other input techniques), to determine the merchant paymentamount for the items, and to send the merchant payment amount and/orproduct identifying data to the merchant device prior to 1502 (not shownin FIG. 15 to avoid unnecessarily overcomplicating the disclosure). Forexample, the merchant device may be a POS device configured to allow theemployee to select a consumer from consumer information display 2500,which may allow the employee to associate one or more items with theconsumer to generate a shopping list. Additionally and/or alternatively,self-checkout techniques may be used where the consumer device generatesthe merchant payment amount (e.g., using a barcode scanner, magneticstripe reader, RFID reader user keypad, touchscreen display, etc.coupled to the consumer device).

In some embodiments, the consumer device may be configured to determinethe employee payment amount at 1502 independent of any merchant paymentamount. For example, with the growing popularity of online shopping,merchants may increasingly leverage brick-and-mortar shops foradvertising, demonstration, sampling, and in-person inspection purposesin lieu of (or in addition to) point-of-sale purposes. Consumers ofelectronics and other big-ticket items typically invest time in becomingmore sophisticated regarding product prices or features prior to apurchase. Some products may need to be tried for personal fit (e.g.,clothing, shoes, glasses, etc.), while at the same time may, be cheaperor otherwise preferable to purchase online. As such, the consumer devicemay be configured to determine the employee payment amount (e.g., viaconsumer input) as a way of compensating an employee for sharing theirtime, knowledge, or the like even though the consumer does not make anypurchases at the merchant's shop.

In some embodiments, the merchant device may be configured to allow themerchant to select from a plurality of payment types. For example, themerchant may ask the consumer how the consumer would like to pay. Theconsumer may decide, for example, to pay by cash, credit card orotherwise without using the consumer device. As such, the merchantdevice may be further configured to accept alternative forms of payment.If the consumer decides to pay via the consumer device, the merchant mayso indicate by selecting a pay-by-consumer device selection on themerchant device (e.g., via a graphical user interface), which may causethe merchant device to send the payment amount to the consumer device.

At 1504, the consumer device may be configured to generate consumerapproval data secured with wallet identifying data. In some embodiments,the consumer approval data may include an electronic signature createdbased on the private key associated with the wallet identifying token(e.g., the wallet identifying token sent to the merchant device at 1310of method 1300). “Consumer approval data,” as used herein, refers todata that is configured to provide an indication that the consumer hasapproved the payment and may refer to transaction data (e.g., sent bythe merchant device) that is signed or otherwise secured using a privatekey.

In some examples, the consumer approval data, taking the form of anelectronic signature, may be generated by using an algorithmictransformation, such as hashed (e.g., using cryptographic hash functionssuch as SHA-1). In one embodiment, the electronic signature createdusing the private key associated with the wallet identifying token maybe a hash of the private key and at least some portion of the paymentdata. For example, the consumer approval data may be sent to themerchant device via one or more messages that may also includetransaction data (e.g., merchant payment amount, employee paymentamount, total payment amount, time of transaction, location, tip etc.)and/or the additional indication of consent. In examples, where a tip orother value is added, the consumer device may include an indication ofthe tip, an additional authorization or may otherwise cause an indicatedtip to be added to the transaction data or otherwise provided to themerchant device (e.g., for approval) and ultimately to the controlsystem. In some embodiments, the consumer approval data may includeconsumer data (e.g., consumer name, payment source information, paymentaccount identification, etc.).

Alternatively or additionally, in some embodiments, at least one of theone or more messages may be encrypted using the wallet identifyingtoken. As discussed above, the wallet identifying token may be a publickey for encryption with an associated private key for decryption that isstored in the central system. Alternatively and/or additionally, atleast one of the one or more messages (hashed or otherwise) may besigned using the wallet identifying token. For example, the walletidentifying token may be appended or otherwise included with a messageto ensure the authenticity of the message (e.g., that the message wasreceived from the consumer device). In some embodiments, both signingand encryption may be used.

In some embodiments, the one or more messages (encrypted, signed, hashedor otherwise) may be formatted with JavaScript Object Notation (JSON),where each piece of data is associated with a field. For example, anencrypted, hashed and/or signed message (e.g., in any order) may beincluded within a field as specified by the JSON format. Alternatively,unsecured messages may be formatted with JSON and then the formattedmassage may be hashed, encrypted and/or signed (e.g., in any order).

In some embodiments, at 1504, the consumer device may be furtherconfigured to determine whether to approve the employee payment amount.In some embodiments, approving the payment may include generating anindication of approval. FIG. 19 shows an example payment approvaldisplay 1900 that may be shown on the consumer device that includes anemployee payment amount and a merchant payment amount. Payment approvaldisplay 1900 may include sub-total display 1902, tip display 1904 (e.g.,the employee payment amount), tax display 1906 and total amount display1908. Furthermore, the consumer may select shopping list selection 1914to view a listing of items (e.g., the one or more items whose price dataprovides a basis for the sub-total).

Via payment approval display 1900, the consumer device may be configuredto allow the consumer to select the employee payment amount. Forexample, the consumer may select a tip percentage using tip selection1910. Responsive to a tip selection, tip display 1906 and total amountdisplay 1908 may be updated to reflect the new tip and total amounts.

As discussed above, some embodiments may allow for payments to anemployee without a payment to the merchant. For example, the consumermay tip an employee for service regardless of whether the consumer makesa purchase from the merchant. As such, payment approval display 1900 maybe configured to allow the consumer to enter the employee payment amountas a currency value, or the like, rather than a percentage of themerchant payment amount.

If the consumer is satisfied with the payment, the consumer may selectapprove payment selection 1912 to indicate approval of the payment.Additionally and/or alternatively, the consumer device may be configuredto allow and/or require the user to provide an additional indication ofconsent. For example, the consumer may be prompted to select a box(e.g., a checkbox that indicates consent), provide login data, generatea signature (e.g., via a touch sensitive device such as a touch sensor),enter a pin number, and/or provide a biometric identifier (e.g., afingerprint, voice message, retina scan, behavioral identifier, etc.).If the consumer is not satisfied with the payment amount or otherwisedoes not approve of the payment, the consumer may select cancel orderselection 1916.

In some embodiments, the consumer device may be configured toautomatically approve the employee payment amount and/or merchantpayment amount based upon satisfaction of one or more triggerconditions. As such, the consumer device may be configured to allow theconsumer to preapprove payments (e.g., in the form of a predeterminedemployee payment amount and/or as tip percentage), such as even prior tocoming within proximity to the merchant device as discussed in method1300.

For example, the identity of the merchant may serve as a triggercondition for automatic payment in some embodiments. The consumer may beallowed to add one or more merchants to an approved merchant list, suchas via communications with the central system. As such, upon receiving apayment request for a merchant and/or employee of the merchant on theapproved merchant list, the consumer device may be configured toautomatically generate and send the payment approval data to themerchant device. The merchant list may be stored on the consumer deviceand/or the central system. In some embodiments, the consumer device maybe configured use the merchant data received from the merchant device at1312 of method 1300 to determine whether the merchant is on the approvedmerchant list.

In some embodiments, the location of the consumer device may serve as atrigger condition for automatic payment. For example, the consumerdevice may be configured to allow the consumer to simply walk out of thestore after being assisted by the merchant. The location of the consumerdevice may be tracked such that the payment approval data is sent to themerchant device when the consumer leaves the merchant, is a certaindistance from a merchant device, drops out of communicable range withthe merchant device, etc.

In some embodiments, reception of the employee payment amount and/or themerchant payment amount by the consumer device may serve as a triggercondition for automatic payment. Combinations of one or more triggerconditions may be used. For example, the consumer device may beconfigured to send the payment approval data only to merchants on theapproved merchant list upon receiving the employee payment amount from amerchant device of the approved merchant. Other example triggerconditions may include merchant device location, merchant type (e.g.,retailers, restaurants, etc.), the total cost amount (e.g.,automatically approve payments below a specified amount), a per-day costthreshold (e.g., up to $100 per day can be automatically approved), etc.

In some embodiments, the consumer device may be configured to allow aconsumer to set automatic approvals on or off. Additionally and/oralternatively, a consumer may specify that only certain types oftransactions require approval. In another example, approval for aninitial payment may be required at a merchant, but not for subsequentpayments. Similarly, an approved merchant may be removed or otherwiseset such that the next and/or every transaction with the merchantrequire manual approved.

In some embodiments, the merchant device may be configured to setwhether to allow automatic payment approval by consumers based on one ormore trigger conditions. For example, the merchant device may specifythat all payments require manual approval, payments from certainconsumers require manual approval, or payments above a certain thresholdamount require manual approval, etc.

Returning to FIG. 15 , the consumer device may be configured to send theconsumer approval data to the merchant device at 1506. The consumerapproval data may be safely sent via the PAN connection between themerchant device and the consumer device. For example, where the walletidentifying token and/or private key based electronic signature was usedto secure the payment approval data, only a device that includes thecorresponding private key for the wallet identifying token (e.g., thecentral system) will be able to validate or otherwise use the consumerapproval data.

At 1508, the merchant device may be configured to send secured paymentapproval data to the central system. In some example embodiments, thesecured payment approval data is a combination or other association ofthe consumer approval data and the transaction data (e.g., originallysent to the consumer device). In some examples, the consumer approvaldata may take the form of the secured payment approval data and, in suchembodiments, the merchant device may function as a pass through device.

In some embodiments, the secured payment approval data may include theconsumer approval data and a total amount (e.g., the merchant paymentamount sent to the consumer device with the transaction data plus theemployee payment amount amount added by the consumer). As such, theconsumer device may be configured to update the transaction data afterit is received from the merchant device to include the employee paymentamount, then create the consumer approval data by electronically signingthe updated transaction data. The consumer device may then send theupdated transaction data with the consumer approval data back to themerchant device. In some embodiments, the merchant device may beconfigured to check the updated transaction data to ensure that thetotal payment amount is greater than the merchant payment amount.

In some embodiments, the merchant device may be further configured tosend employee identifying data of the employee to receive the employeepayment amount to the central system at 1508. The central system may usethe employee identifying data to identify the employee payment accountthat is to receive the payment. Alternatively and/or additionally, amerchant device identifier may be sent that identifies a particularmerchant device. For example, an employee payment account may beidentified via the merchant device identifier if the employee has loggedin with the central system via the merchant device. In some embodiments,the employee identifying data may be part of the transaction data and/orconsumer approval data.

At 1510, the central system may be configured to validate and/or processthe payment. For example, the central system may decode and/or otherwiseauthenticate the secured payment approval data received from themerchant device. Where encryption was used to secure the paymentapproval data with the wallet identifying data, the central system maybe configured to decrypt the payment approval data with a correspondingprivate key.

In some embodiments, where an electronic signature using the private keywas used, the central system may be configured to determine the privatekey associated with the wallet identifying token received at 1310 ofmethod 1300. As discussed above, the central system may be configured togenerate the wallet identifying token with an associated private key.For example, each private key may be stored in one or more centraldatabases at the central system and referenced via their associatedwallet identifying tokens. As such, the central system may be configuredto request the private key associated with the wallet identifying tokenthat was used the consumer device from one or more databases. Next, thecentral system may be configured to validate the secured paymentapproval data by generating or otherwise re-creating the receivedelectronic signature using the private key. In some embodiments, thecentral system may be configured to recreate the consumer approval datausing the transaction data and the private key, and then performing aone-way hash (e.g., using the same technique used to by the consumerdevice). If the recreated secured payment approval data matches thereceived secured payment approval data from the merchant device, thepayment may be validated. In one embodiment, the central systemre-creates the received electronic signature by using the private key tocreate a hash value for a least a portion of the secured paymentapproval data.

In some embodiments, processing the payment may further includecommunicating with one or more payment processing servers, third partyservers, credit card servers, bank account servers, and/or any othertype of financial transaction server that may be suitable to completethe financial transaction. For example, the central system may sendtransaction data to one or more third party servers and receive anindication as to whether the financial transaction was successful.

At 1512, the central system may be configured to send a paymentconfirmation to the merchant device. For example, the paymentconfirmation may indicate whether the payment was successfullyprocessed. An indication may be shown on the merchant device to alertthe merchant. For example, if the payment was not successful, themerchant may request that the consumer provide an alternate form ofpayment and/or to resubmit the payment via the consumer device.

At 1514, the central system may be configured to send a receipt for thepayment to the merchant device, which may then be sent to the consumerdevice at 1516 via the PAN connection. As such, the consumer device doesnot need an active connection to the central system to receive thereceipt. The receipt may alternatively, and/or additionally, be sentdirectly to the consumer device, such as when a direct connection to theconsumer device is available.

FIG. 20 shows an example receipt display 2000, in accordance with someembodiments. Receipt display 2000 may be shown on the consumer device toprovide an indication to the consumer that the financial transaction wassuccessfully. As such, receipt display 2000 may include transaction dataat 2002 and payment confirmation display 2004, confirming payment viathe consumer device.

FIG. 21 shows a receipt notification display 2100 that may beadditionally and/or alternatively shown on the consumer device. Forexample, receipt notification display 2100 may be popup notificationthat may be presented on the consumer device, even when the consumerdevice is locked or executing the consumer assistance service in thebackground. Receipt notification display 2100 may include notificationselection 2102 that includes transaction price indicator 2104 andmerchant indicator 2106. In some embodiments, displays providing moredetailed receipt information may be shown on the consumer deviceresponsive to the consumer selecting notification selection 2102.

FIG. 22 shows an example receipt listing display 2200, in accordancewith some embodiments. Receipt listing display 2200 may be configured toprovide a listing of receipts associated with the consumer paymentaccount. Receipt listing display 2200 may be accessed, for example, byselecting receipts selection 1606 in consumer assistance service menudisplay 1600. As shown, a listed receipt (e.g., listed receipt 2202) mayinclude a display of merchant image 2204 (e.g., a trademark, symbol,slogan, icon, graphic, photograph, etc.), merchant name 2206,transaction date 2208 and/or amount paid 2210. The receipts may belisted based on virtually any ordering criteria, such as the transactiondate or merchant name, in some example embodiments.

In some embodiments, receipts may be searchable. For example, a consumermay enter search criteria (e.g., merchant name or transaction date asshown in FIG. 2200 ) in receipt search 2212. Responsive to entering thesearch, the consumer device may show a listing of receipts that fit, orcome closest to fitting, the search criteria.

In some embodiments, the listed receipts in receipt listing display 2200may be selectable. Upon selecting a listed receipt, additionalinformation about the receipt may be shown on the consumer device. Forexample, upon selecting listed receipt 2202, the consumer device may beconfigured to show receipt display 2300. The discussion above regardingreceipt display 2000 may be applicable to receipt display 2300. In someembodiments, receipt display 2300 may alternatively and/or additionallyinclude payment source identifier 2302. As shown in FIG. 23 , paymentsource identifier 2302 indicates that the payment was made with a creditcard account having a credit card number ending with 2345 and a 12/15expiration date.

In some embodiments, the consumer device may be configured to allow theconsumer to view items associated with the receipt. For example, theconsumer may select receipt item selection 2304 in receipt display 2300.FIG. 24 shows an example view receipt items display 2400 that includesreceipt items listing 2402. As shown, receipt items listing 2402 mayinclude a list of items and associated price data.

Returning to FIG. 15 , the merchant device may be configured to send arequest for an employee evaluation at 1518. The employee evaluation mayinclude, for example, one or more questions regarding the interactionbetween the employee and the consumer. As such, questions may bedirected to the employee's expertise or qualification in providing theassistance, the employee's helpfulness, manners, attitude, etc.Questions regarding any aspect of the interaction that may be importantor useful to merchants and/or consumers may be sent to the consumerdevice, such as whether the consumer was pleased with the interaction(e.g., either via a yes or no question or via rating on a scale).

At 1520, the consumer device may be configured to send employeeevaluation data to the merchant device. In some embodiments, theemployee evaluation data may further be encoded (e.g., with walletidentifying data or some other type of data) or be otherwiseinaccessible such that the employee (or other unauthorized user) may notaccess the employee evaluation data in a readable format. The discussionabove regarding encoding and/or signing of the payment approval data maybe applicable to the employee evaluation and associated employeeevaluation data. In some embodiments, the employee evaluation data maynot be secured to save computing resources.

At 1522, the merchant device may be configured to send the employeeevaluation data to the central system. In some embodiments, such aswhere a direct connection between the consumer device and the centralsystem is available, the consumer device may be configured toalternatively and/or additionally directly send the employee evaluationdata to the central system.

At 1524, the central system may be configured to validate, process,and/or store the employee evaluation data. Where the employee evaluationdata was encrypted and/or signed with wallet identifying data, thecentral system may be configured to decrypt and/or authenticate theemployee evaluation data. Furthermore, the central system may beconfigured to process the employee evaluation data for a variety ofpurposes such as in subsequent matching of employers and consumers, asdiscussed above in method 1400. For example, the employee evaluationdata may be used for generating consumer history data indicating priorinteraction with the employee, associating and/or disassociatingemployees and consumers, determining consumer preferences, etc. Inanother example, the employee evaluation data may be used for analyticpurposes to determine, for example, employee performance with respect toconsumer satisfaction.

In some embodiments, the merchant device (or some other merchant device)may be configured to perform the processing and storing of the employeeevaluation data. Such embodiments may be used, for example, where theemployee evaluation data is not secured or encrypted in a manneraccessible only to the central system. For example, merchants, consumersand/or employees may not be as concerned with the unauthorized access ofthe employee evaluation data as compared with consumer data or financialdata. Here, some embodiments of the merchant device that received theemployee evaluation data at 1520 may be configured such that theemployee evaluation data is not displayed on the merchant device (e.g.,at 1522 so that employees cannot readily view the employee evaluationdata) but is otherwise unsecured for later use (e.g., at 1524), such asby a manager or administrator. Method 1500 may then end.

Exemplary System Architecture

FIG. 26 shows system 2600 including an example network architecture,which may include one or more devices and sub-systems that areconfigured to implement some embodiments discussed herein. For example,system 2600 may include central system 2602, which can include, forexample, central server 2604 and central database 2606, among otherthings (not shown). Central server 2604 may be any suitable networkserver, a plurality of networked servers, and/or other type ofprocessing device. Central database 2606 may be any suitable networkdatabase configured to store information that may be used to facilitatethe techniques as discussed herein. In this regard, system 2602 mayinclude, for example, at least one backend data server, networkdatabase, cloud computing device, among other things.

Central system 2602 may be coupled to one or more merchant devices(e.g., merchant device 2610) via network 2608. In this regard, network2608 may include any wired or wireless communication network including,for example, a wired or wireless local area network (LAN), personal areanetwork (PAN), metropolitan area network (MAN), wide area network (WAN),mobile broadband network, or the like, as well as any hardware, softwareand/or firmware required to implement it (such as, e.g., networkrouters, etc.). For example, network 2608 may include a cellulartelephone, an 802.11, 802.16, 802.20, and/or WiMax network. Further, thenetwork 2608 may include a public network, such as the Internet, aprivate network, such as an intranet, or combinations thereof, and mayutilize a variety of networking protocols now available or laterdeveloped including, but not limited to TCP/IP based networkingprotocols.

As discussed above, merchant device 2610 may be associated with amerchant, such as a retail store, restaurant, etc. or one or moreemployees of the merchant. In some embodiments, merchant device 2610 maybe a POS device that is configured to receive payments at the merchant'sshop. As such, merchant device 2610 may include a personal computerand/or other networked device, such as a cellular phone, tabletcomputer, mobile device, etc., that may be used for any suitable purposein addition to providing POS functionality at the restaurant.

System 2600 may further include one or more consumer devices (e.g.,consumer device 2612). Consumer device 2612 may connect with merchantdevice 2610 via network 2608 and/or PAN network 2616. As such, consumerdevice 2612 may be configured to make communicate with merchant device2610 via PAN network 2616 even if consumer device 2612 and/or merchantdevice 2610 do not have active connections with network 2608.

In some embodiments, central system 2600 may further include one or morethird party systems (e.g., third party system 2614), among other things.In some embodiments, different third party systems may be associatedwith different types of payment sources or payment destinations. Thusfor each payment source or destination, data may be sent to anappropriate third party system (e.g., a credit card transaction server,a bank account, etc.) to validate and/or process payments. Furthermore,as discussed above, employee payment accounts and/or consumer paymentaccounts may be associated with one or more third party accounts thatare provided by third party system 2614.

In some embodiments, central system 2602 may be a multi-tenant databasesystem configured to provide services to a plurality of consumers andmerchants. Additionally and/or alternatively, central system 2602 may beconfigured to include, or work in connection with, online orderingsystems (e.g., shop online and pickup), promotional systems (e.g., dealvoucher accounts, offerings, purchases, and redemptions, where the valueof a redeemed voucher may be deducted from the payment), merchantsystems (e.g., kitchen systems for restaurants), and/or appointmentsystems (e.g., scheduling a reservation at a restaurant). As such, thetechniques disclosed herein may be applicable to any environment thatinvolves consumer and employee interactions.

FIG. 27 shows a schematic block diagram of circuitry 2700, some or allof which may be included in, for example, central system 2604, consumerdevice 2612, and/or merchant device 2610. In accordance with someexample embodiments, circuitry 2700 may include various means, such asone or more processors 2702, memories 2704, communications modules 2706,and/or input/output modules 2708.

In some embodiments, such as when circuitry 2700 is included in merchantdevice 2710 and/or central system 2702, payment/redemption module 2710may also or instead be included. As referred to herein, “module”includes hardware, software and/or firmware configured to perform one ormore particular functions. In this regard, the means of circuitry 2700as described herein may be embodied as, for example, circuitry, hardwareelements (e.g., a suitably programmed processor, combinational logiccircuit, and/or the like), a computer program product comprisingcomputer-readable program instructions stored on a non-transitorycomputer-readable medium (e.g., memory 2704) that is executable by asuitably configured processing device (e.g., processor 2702), or somecombination thereof.

Processor 2702 may, for example, be embodied as various means includingone or more microprocessors with accompanying digital signalprocessor(s), one or more processor(s) without an accompanying digitalsignal processor, one or more coprocessors, one or more multi-coreprocessors, one or more controllers, processing circuitry, one or morecomputers, various other processing elements including integratedcircuits such as, for example, an ASIC (application specific integratedcircuit) or FPGA (field programmable gate array), or some combinationthereof. Accordingly, although illustrated in FIG. 27 as a singleprocessor, in some embodiments, processor 2702 comprises a plurality ofprocessors. The plurality of processors may be embodied on a singlecomputing device or may be distributed across a plurality of computingdevices collectively configured to function as circuitry 2700. Theplurality of processors may be in operative communication with eachother and may be collectively configured to perform one or morefunctionalities of circuitry 2700 as described herein. In an exampleembodiment, processor 2702 is configured to execute instructions storedin memory 2704 or otherwise accessible to processor 2702. Theseinstructions, when executed by processor 2702, may cause circuitry 2700to perform one or more of the functionalities of circuitry 2700 asdescribed herein.

Whether configured by hardware, firmware/software methods, or by acombination thereof, processor 2702 may comprise an entity capable ofperforming operations according to embodiments of the present inventionwhile configured accordingly. Thus, for example, when processor 2702 isembodied as an ASIC, FPGA or the like, processor 2702 may comprisespecifically configured hardware for conducting one or more operationsdescribed herein. As another example, when processor 2702 is embodied asan executor of instructions, such as may be stored in memory 2704, theinstructions may specifically configure processor 2702 to perform one ormore algorithms and operations described herein.

Memory 2704 may comprise, for example, volatile memory, non-volatilememory, or some combination thereof. Although illustrated in FIG. 27 asa single memory, memory 2704 may comprise a plurality of memorycomponents. The plurality of memory components may be embodied on asingle computing device or distributed across a plurality of computingdevices. In various embodiments, memory 2704 may comprise, for example,a hard disk, random access memory, cache memory, flash memory, a compactdisc read only memory (CD-ROM), digital versatile disc read only memory(DVD-ROM), an optical disc, circuitry configured to store information,or some combination thereof. Memory 2704 may be configured to storeinformation, data, applications, instructions, or the like for enablingcircuitry 2700 to carry out various functions in accordance with exampleembodiments discussed herein. For example, in at least some embodiments,memory 2704 is configured to buffer input data for processing byprocessor 2702. Additionally or alternatively, in at least someembodiments, memory 2704 may be configured to store program instructionsfor execution by processor 2702. Memory 2704 may store information inthe form of static and/or dynamic information. This stored informationmay be stored and/or used by circuitry 2700 during the course ofperforming its functionalities.

Communications module 2706 may be embodied as any device or meansembodied in circuitry, hardware, a computer program product comprisingcomputer readable program instructions stored on a computer readablemedium (e.g., memory 2704) and executed by a processing device (e.g.,processor 2702), or a combination thereof that is configured to receiveand/or transmit data from/to another device, such as, for example, asecond circuitry 2700 and/or the like. In some embodiments,communications module 2706 (like other components discussed herein) canbe at least partially embodied as or otherwise controlled by processor2702. In this regard, communications module 2706 may be in communicationwith processor 2702, such as via a bus. Communications module 2706 mayinclude, for example, an antenna, a transmitter, a receiver, atransceiver, network interface card and/or supporting hardware and/orfirmware/software for enabling communications with another computingdevice.

Communications module 2706 may be configured to receive and/or transmitany data that may be stored by memory 2704 using any protocol that maybe used for communications between computing devices. Communicationsmodule 2706 may additionally or alternatively be in communication withthe memory 2704, input/output module 2708 and/or any other component ofcircuitry 2700, such as via a bus.

Input/output module 2708 may be in communication with processor 2702 toreceive an indication of a user input and/or to provide an audible,visual, mechanical, or other output to a user. Some example visualoutputs that may be provided to a user by circuitry 2700 are discussedin connection with the displays described above. As such, input/outputmodule 2708 may include support, for example, for a keyboard, a mouse, ajoystick, a display, an image capturing device, a touch screen display,a microphone, a speaker, a RFID reader, barcode reader, biometricscanner, and/or other input/output mechanisms. In embodiments whereincircuitry 2700 is embodied as a server or database, aspects ofinput/output module 2708 may be reduced as compared to embodiments wherecircuitry 2700 is implemented as an end-user machine (e.g., consumerdevice and/or merchant device) or other type of device designed forcomplex user interactions. In some embodiments (like other componentsdiscussed herein), input/output module 2708 may even be eliminated fromcircuitry 2700. Alternatively, such as in embodiments wherein circuitry2700 is embodied as a server or database, at least some aspects ofinput/output module 2708 may be embodied on an apparatus used by a userthat is in communication with circuitry 2700, such as for example,merchant device 2710 and/or consumer device 2712. Input/output module2708 may be in communication with memory 2704, communications module2706, and/or any other component(s), such as via a bus. Although morethan one input/output module and/or other component can be included incircuitry 2700, only one is shown in FIG. 27 to avoid overcomplicatingthe drawing (like the other components discussed herein).

Payment/redemption module 2710 may also or instead be included andconfigured to perform the functionality discussed herein related tofacilitating payment transactions discussed above. In some embodiments,some or all of the functionality facilitating payment transactions maybe performed by processor 2702. In this regard, the example processesand algorithms discussed herein can be performed by at least oneprocessor 2702 and/or payment/redemption module 2710. For example,non-transitory computer readable storage media can be configured tostore firmware, one or more application programs, and/or other software,which include instructions and other computer-readable program codeportions that can be executed to control processors of the components ofsystem 2700 to implement various operations, including the examplesshown above. As such, a series of computer-readable program codeportions may be embodied in one or more computer program products andcan be used, with a computing device, server, and/or other programmableapparatus, to produce the machine-implemented processes discussedherein.

Any such computer program instructions and/or other type of code may beloaded onto a computer, processor or other programmable apparatus'scircuitry to produce a machine, such that the computer, processor otherprogrammable circuitry that executes the code may be the means forimplementing various functions, including those described herein.

It is also noted that all or some of the information presented by theexample displays discussed herein can be based on data that is received,generated and/or maintained by one or more components of system 2600. Insome embodiments, one or more external systems (such as a remote cloudcomputing and/or data storage system) may also be leveraged to provideat least some of the functionality discussed herein.

As described above and as will be appreciated based on this disclosure,embodiments of the present invention may be configured as methods,mobile devices, backend network devices, and the like. Accordingly,embodiments may comprise various means including entirely of hardware orany combination of software and hardware. Furthermore, embodiments maytake the form of a computer program product on at least onenon-transitory computer-readable storage medium having computer-readableprogram instructions (e.g., computer software) embodied in the storagemedium. Any suitable computer-readable storage medium may be utilizedincluding non-transitory hard disks, CD-ROMs, flash memory, opticalstorage devices, or magnetic storage devices.

Embodiments of the present invention have been described above withreference to block diagrams and flowchart illustrations of methods,apparatuses, systems and computer program products. Each block of thecircuit diagrams and process flowcharts, and combinations of blocks inthe circuit diagrams and process flowcharts, respectively, can beimplemented by various means including computer program instructions.These computer program instructions may be loaded onto a general purposecomputer, special purpose computer, or other programmable dataprocessing apparatus, such as processor 2702 and/or payment/redemptionmodule 2710 discussed above with reference to FIG. 27 , to produce amachine, such that the computer program product includes theinstructions which execute on the computer or other programmable dataprocessing apparatus create a means for implementing the functionsspecified in the flowchart block or blocks.

These computer program instructions may also be stored in acomputer-readable storage medium (e.g., memory 2704) that can direct acomputer or other programmable data processing apparatus to function ina particular manner, such that the instructions stored in thecomputer-readable storage medium produce an article of manufactureincluding computer-readable instructions for implementing the functiondiscussed herein. The computer program instructions may also be loadedonto a computer or other programmable data processing apparatus to causea series of operational steps to be performed on the computer or otherprogrammable apparatus to produce a computer-implemented process suchthat the instructions that execute on the computer or other programmableapparatus provide steps for implementing the functions discussed herein.

Accordingly, the block diagrams and flowchart illustrations supportcombinations of means for performing the specified functions,combinations of steps for performing the specified functions and programinstruction means for performing the specified functions. It will alsobe understood that each block/step of the circuit diagrams and processflowcharts, and combinations of blocks/steps in the circuit diagrams andprocess flowcharts, can be implemented by special purpose hardware-basedcomputer systems that perform the specified functions or steps, orcombinations of special purpose hardware and computer instructions.

Many modifications and other embodiments of the inventions set forthherein will come to mind to one skilled in the art to which theseembodiments of the invention pertain having the benefit of the teachingspresented in the foregoing descriptions and the associated drawings. Forexample, although the examples discussed herein do not require theconsumer to present a form of payment (such as a credit card) to themerchant, some embodiments of the merchant device can be configured towork with one or more peripheral devices that can receive paymentinformation directly from a consumer (such as a credit card reader,radio frequency identification reader, etc.) in addition to or insteadof from the central system. Therefore, it is to be understood that theembodiments of the invention are not to be limited to the specificembodiments disclosed and that modifications and other embodiments areintended to be included within the scope of the appended claims.Although specific terms are employed herein, they are used in a genericand descriptive sense only and not for purposes of limitation.

1-63. (canceled)
 64. A system configured to facilitate communicationswith a consumer device and a merchant device, the system comprising oneor more processors and at least one memory storing instructions that,with the one or more processors, configure the system to: transmitwallet identifying data to the consumer device, wherein the walletidentifying data comprises a wallet identifying token and is associatedwith consumer identifying data; cause the consumer device to broadcastthe wallet identifying token to the merchant device via at least one ofan unsecured network or a secured network; associate the consumeridentifying data with employee identifying data; and transmit theemployee identifying data associated with the consumer identifying datato the merchant device via a secure connection.
 65. The system of claim64, wherein the consumer identifying data identifies a consumer and theemployee identifying data identifies an employee.
 66. The system ofclaim 64, wherein the at least one memory stores instructions that, withthe one or more processors, further configure the system to: receive thewallet identifying token sent to the consumer device from the merchantdevice.
 67. The system of claim 64, wherein the at least one memorystores instructions that, with the one or more processors, furtherconfigure the system to: transmit the consumer identifying data to themerchant device.
 68. The system of claim 64, wherein the walletidentifying data further comprises a private key.
 69. The system ofclaim 68, wherein the at least one memory stores instructions that, withthe one or more processors, further configure the system to: receive,from the merchant device, consumer approval data secured using at leastone of the wallet identifying token or the private key, wherein theconsumer approval data indicates approval of a payment of an employeepayment amount to an employee payment account.
 70. The system of claim69, wherein the at least one memory stores instructions that, with theone or more processors, further configure the system to: receive, fromthe merchant device, secured payment approval data secured based on theconsumer approval data; validate the secured payment approval data basedon at least one of the wallet identifying token or the private key; andprocess the payment after validating the secured payment approval datareceived from the merchant device.
 71. The system of claim 70, whereinthe secured payment approval data comprises the consumer approval datareceived from the merchant device.
 72. The system of claim 71, whereinthe at least one memory stores instructions that, with the one or moreprocessors, further configure the system to: transmit a paymentconfirmation to the merchant device.
 73. A computer-implemented method,comprising: transmitting wallet identifying data to a consumer device,wherein the wallet identifying data comprises a wallet identifying tokenand is associated with consumer identifying data; causing the consumerdevice to broadcast the wallet identifying token to a merchant devicevia at least one of an unsecured network or a secured network;associating the consumer identifying data with employee identifyingdata; and transmitting the employee identifying data associated with theconsumer identifying data to the merchant device via a secureconnection.
 74. The method of claim 73, wherein the consumer identifyingdata identifies a consumer and the employee identifying data identifiesan employee.
 75. The method of claim 73, further comprising: receivingthe wallet identifying token sent to the consumer device from themerchant device.
 76. The method claim 73, further comprising:transmitting the consumer identifying data to the merchant device. 77.The method of claim 73, wherein the wallet identifying data furthercomprises a private key.
 78. The method of claim 77, further comprising:receiving, from the merchant device, consumer approval data securedusing at least one of the wallet identifying token or the private key,wherein the consumer approval data indicates approval of a payment of anemployee payment amount to an employee payment account.
 79. The methodof claim 78, further comprising: receiving, from the merchant device,secured payment approval data secured based on the consumer approvaldata; validating the secured payment approval data based on at least oneof the wallet identifying token or the private key; and processing thepayment after validating the secured payment approval data received fromthe merchant device.
 80. The method of claim 79, wherein the securedpayment approval data comprises the consumer approval data received fromthe merchant device.
 81. The method of claim 80, further comprising:transmitting a payment confirmation to the merchant device.
 82. Anon-transitory computer readable medium comprising computer instructionswhich, when executed by a processor, cause the processor to: transmitwallet identifying data to a consumer device, wherein the walletidentifying data comprises a wallet identifying token and is associatedwith consumer identifying data; cause the consumer device to broadcastthe wallet identifying token to a merchant device via at least one of anunsecured network or a secured network; associate the consumeridentifying data with employee identifying data; and transmit theemployee identifying data associated with the consumer identifying datato the merchant device via a secure connection.
 83. The non-transitorycomputer readable medium of claim 82, wherein the consumer identifyingdata identifies a consumer and the employee identifying data identifiesan employee.